Frequently Asked Questions
We partnered with Canada Post to fulfill your orders, right to your door! We aim to fulfill your order as soon as possible - We know you cannot wait to receive your order!
Order shipments require 7 to 15 business days to reach their destination with the exception of some remote areas and special orders. Deliveries do not occur on weekends or statutory holidays. At this time, we do not deliver outside of North America. Additional charges may apply for deliveries to areas outside of the Greater Toronto Area and for oversized items. If additional charges apply, we will contact the customer before processing the order. Additional charges may also apply for multiple delivery attempts.
When receiving a delivery:
The customer or their proxy must be present to receive, inspect and sign for the delivery if a signature is required. Before signing for the package(s), the customer must ensure receipt of the proper number of packages and inspect the condition of the package(s). If there are any damages or shortages, the customer must make sure these are noted by the carrier in writing before accepting the delivery. Packages must be promptly opened and checked to ensure that the correct items were shipped. In the event of any damage during shipping, contact us with a description of the damage, photographs and the order number.
*Please see information regarding Defective Item Returns.
Under the current global pandamic, the Canada Post is currently experiencing delays as they put safety first. Their top priority is to do everything possible to keep our people, and the communities we serve, safe.
Regular mail within Canada
The delivery standard for regular mail sent inside Canada is:
Three business days for local mail / Three business days within the province / Four days for national mail
*These time frames are not guaranteed, as weather and mail volume can affect delivery.
Regular mail to the U.S.A.
The delivery standard for regular mail sent from Canada to the U.S.A. is four to seven business days.
Regular mail to an international destination
The delivery standard for mail sent from Canada to another country (except the U.S.A.) is four to eight business days.
The customer must email any requested changes or cancellations of orders to Baby Bunny Co. Changed or cancelled orders will then be confirmed via email. We cannot guarantee that changes to or cancellations of online orders can be made once they are processed, however we will do our best to accommodate any requested changes prior to shipping. In the event that an order cannot be changed or cancelled, please refer to our return policy.
Baby Bunny Co. reserves the right to cancel any order if the customer’s billing information cannot be verified or does not coincide with the delivery address. We reserve the right not to release an order for in-store pickup if the customer’s identification and address cannot be verified.
Final sale items, discounted items, promotional items, floor models, gift baskets, special orders and merchandise which does not meet certain criteria cannot be returned or exchanged. Please see our detailed list of final sale items below.
Refunds will be issued via the original payment method. Customers returning items with a gift receipt will be issued a store credit.
Baby Bunny Co. offers refunds within 15-days from the date of delivery or date of for most products bought online.
Refunds take 3 to 5 business days to process and 5 to 10 business days for the refund amount to appear back on the customer’s account. In the case of a gift return, it will take 3 to 5 business days to process and issue an online credit for the return.
When returning items:
The customer must log in to their account to request a Return Merchandise Authorization (RMA) number. This number is used to track the return and must be referenced in all communications. The customer must wait for a member of our online team to confirm the return via email with instructions for returning the package. The RMA number must be written on the outside of each package. Returns must be shipped through an insurable method. The customer must email firstname.lastname@example.org when the package has been shipped and provide a tracking number. The customer also has the option of bringing a return accompanied by the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team. The customer will be responsible for return shipping costs for unwanted items. Items not meeting the criteria stated below and therefore deemed non-returnable will be shipped back to the customer at their expense.
RETURNABLE ITEM CRITERIA
Merchandise being returned must meet the following criteria:
Contain all original documents, inserts and packaging Be unopened, unassembled and in resalable condition Have the manufacturer tags and seals intact Be in unused condition with all parts Be accompanied by original receipt or gift receipt
Items returned after the allowable return period will be subjected to a 25% or more restocking fee depending on the condition of the returned items. Baby Bunny reserves the right to refuse any returns that do not meet these criteria.
FINAL SALE ITEMS
Due to safety and hygienic reasons, the following products are deemed final sale and cannot be returned or exchanged once purchased:
Strollers, adapters & accessories Car seats, adapters, bases and boosters Carriers Breast pumps and accessories Nursing bras, maternity supports, underwear and swimwear Diapers and swim diapers Bath, potty and diaper products Personal care products Highchairs and booster seats Bouncers Playards & travel beds Home safety items Feeding items Mattresses Furniture Rugs Artwork All electronic products
DEFECTIVE ITEM RETURNS
Customers must notify us of a defective product within 3 business days from the date of delivery. Customers should email email@example.com with a description of the defective item, photographs and the order number.
Once the return is approved, the customer must follow the procedure for returning online purchases outlined above. We will cover the cost of return shipping for a defective item and provide an equivalent replacement item. The customer also has the option of bringing the defective item with the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team. This procedure applies to both returnable and final sale items.
YES! Free Domestic Shipping for Orders $100 and Up. Applies To Regularly Priced, Non-Promotional.
We will be offering free shipping to most areas in Canada and USA for orders over $100 before tax, fees and services. We also offer simple and affordable shipping options to all our customers within Canada. Free shipping does not apply to any promotional offers, discounted items and oversized items.