Shipping & Returns
Update: Due to Covid-19 you may expect delays in your order. Review our note on Covid-19 Information.
Order shipments require 7 to 15 business days to reach their destination with the exception of some remote areas and special orders. Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days. Deliveries do not occur on weekends or statutory holidays. Additional charges may apply for deliveries to areas outside of the Greater Toronto Area and for oversized items. Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected. Additional charges may also apply for multiple delivery attempts.
Baby Bunny Co. are not held responsible for:
- Mistakes made by Canada Post, Courier Services
- Wrong addresses given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery (we do not recommend the Canada Post “safe drop” option)
If you have a specific question with respect to your shipment, please contact us at firstname.lastname@example.org and provide your order number.
Baby Bunny Co. main carrier is Canada Post to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).
Baby Bunny Co. main carrier Canada Post to ship your order through Small Packet USA Air (unless otherwise indicated by your shipping method). This can take anywhere between 8-21 business days (which excludes holidays and weekends).
Baby Bunny Co. main carrier is Canada Post to ship your order through Small Packet International Air (unless otherwise indicated by your shipping method). This can take anywhere between 10-21 business days (which excludes holidays and weekends) depending on your location.
When receiving a delivery:
- The customer or their proxy must be present to receive, inspect and sign for the delivery if a signature is required.
- Before signing for the package(s), the customer must ensure receipt of the proper number of packages and inspect the condition of the package(s). If there are any damages or shortages, the customer must make sure these are noted by the carrier in writing before accepting the delivery.
- Packages must be promptly opened and checked to ensure that the correct items were shipped.
- In the event of any damage during shipping, contact us with a description of the damage, photographs and the order number.
- Should you select untracked shipping, Baby Bunny Co. is not able to locate or be eligible for a refund.
While we cannot guarantee that post order changes or cancellations of online orders can be made once they are processed, we will do our best to accommodate any requested changes prior to fulfillment.
Baby Bunny Co. reserves the right to cancel any order if the customer’s billing information cannot be verified or does not coincide with the delivery address. We reserve the right not to release an order for in-store pickup if the customer’s identification and address cannot be verified.
Products purchased from our website will require a photo image of the product in question. Once proven the product has a fault, the product may be returned for a repair please contact us at email@example.com to open up a conversation on how we may address your concern.
We accept exchanges within 7 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel. If the item we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the return (including shipping the product back and shipping out the new product).
Refunds will be issued via the original payment method, once the item has been received back to Baby Bunny Co.. Customers returning items with a gift receipt will be issued a store credit. Refunds take 3 to 5 business days to process and 5 to 10 business days for the refund amount to appear back on the customer’s account. In the case of a gift return, it will take 3 to 5 business days to process and issue an online credit for the return.
When returning items:
- The customer must log in to their account to request a Return Merchandise Authorization (RMA) number. This number is used to track the return and must be referenced in all communications.
- The customer must wait for a member of our online team to confirm the return via email with instructions for returning the package.
- The RMA number must be written on the outside of each package. Returns must be shipped through an insurable method. The customer must email firstname.lastname@example.org when the package has been shipped and provide a tracking number.
- The customer also has the option of bringing a return accompanied by the RMA number to any of our store locations. If the customer wishes to make an exchange in the store, this must be pre-arranged through our online team.
- The customer will be responsible for return shipping costs for unwanted items. Items not meeting the criteria stated below and therefore deemed non-returnable will be shipped back to the customer at their expense.
RETURNABLE ITEM CRITERIA
Merchandise being returned must meet the following criteria:
- Contain all original documents, inserts and packaging
- Be unopened, unassembled and in resalable condition
- Have the manufacturer tags and seals intact
- Be in unused condition with all parts
- Be accompanied by original receipt or gift receipt
Items returned after the allowable return period will be subjected to a 25% or more restocking fee depending on the condition of the returned items. Baby Bunny reserves the right to refuse any returns that do not meet these criteria.
FINAL SALE ITEMS
Due to safety and hygienic reasons, the following products are deemed final sale and cannot be returned or exchanged once purchased:
- Strollers, adapters & accessories
- Car seats, adapters, bases and boosters
- Breast pumps and accessories
- Nursing bras, maternity supports, underwear and swimwear
- Diapers and swim diapers
- Bath, potty and diaper products
- Personal care products
- Highchairs and booster seats
- Playards & travel beds
- Home safety items
- Feeding items
- All electronic products